Our Privacy Policy
LiveLaunch understands the importance of keeping information safe and secure. Our Privacy Policy explains how we manage your personal information. In addition to our Privacy Policy, we have Terms of Use which apply to your use of our website. It is important that you are familiar with our Terms of Use. Please read it in conjunction with this policy.
Information we may collect and hold about you
If you are accessing our website, we collect and store the following information about your visit:
- the IP address of your machine when connected to the Internet and the domain name from which you are accessing the Internet
- the operating system and the browser your computer uses, and any search engine you are using or have arrived from
- the date and time you are visiting and the URLs of the pages you visit
- if you provide it, your email address.
We use that information to measure the number of visitors to different parts of the site and, for example, to measure the effectiveness of advertising. We do not sell information which identifies you personally.
If you, or your agent, is making an application through our website, you will likely be providing us with the following personal information:
- your name, email address and contact and identity information
- financial details and other detailed information relevant to your application.
This information may be used by us and other users of the website for the following purposes:
- assessment and processing of your application
- establishment and administration of your account with us
- customer relations, including management of our relationship with you
- research and product development
- compliance with legislative and regulatory requirements
- compliance with payment systems requirements
- arrangements with other organisations, including government department and agencies, to provide services in relation to our products and services.
Email marketing will only be sent to your email address if you have given your consent.
If you do provide us with personal information via your use of this site, for example, by allowing the use of cookies or by filling out an electronic form, we may link this information to your LiveLaunch customer profile. We may also use this information to improve the website for different customer profiles.
How personal information is collected and held
We may collect your personal information if you or your agent use our online service or our social media platforms. Your personal information is recorded in our computer systems, database and paper records and held in secure environments. We may use related bodies corporate, agents and third party suppliers for data storage services and they may be located in Australia or overseas.
Any personal information provided over the internet is held securely and information may be retained on our web servers or with our web hosting providers either in Australia or overseas.
Our website places a cookie on the hard drive of your computer. A “cookie” is a file which allows us to track and target the interests of users. While we recommend that users enable cookies on their browsers in order to enjoy all the features of the site, the decision remains in the hands of the individual. You may configure your web browser to not accept cookies, although you may experience a loss of functionality as a result.
If you receive email communications from us, we may also use email open and click tracking including cookies, a single pixel image for tracking and link redirects for tracking clicks, for us to get a better understanding of which email communications are of most interest to you so we can provide you with a better experience by sending relevant and interesting email communications.
How we use and disclose your personal information
We will only use or disclose your personal information in ways that you would reasonably expect and in the ways outlines in this policy.
Whenever we contact you for marketing purposes we will give you the opportunity to opt out of receiving and further communications for marketing purposes.
Our email marketing policy
By providing us your email address, you consent to receiving emails from us in relation to our commercial marketing. We undertake to be responsible at all times when sending emails to our subscribers, and will fully comply with our obligations under the Privacy Act and any other legislation relating to unsolicited emails.
You may withdraw your consent to receiving email marketing communications from us at any time by unsubscribing. In that event, no further marketing communications will be sent to you.
Who we may disclose your personal information to and why
We do not sell or trade your personal information to others without your consent. However, we may use other companies and individuals to perform services on our behalf, such as sending emails, processing payments, sending information to government agency and insurers. They may have access to your personal information needed to perform and provide these services, but we will not authorise them to use your personal information for any purpose that is inconsistent with this Privacy Policy. We may also disclose your personal information to:
- any person authorised by you
- our service providers in Australia and overseas
- a mail house, records management company or technology services provider
- legal and financial advisers
- government and other regulatory bodies, law enforcement bodies and courts external complaint resolution bodies
- financial institutions.
We may also disclose your personal information where such disclosure is required by law.
Storage and Security
We will use reasonable commercial endeavours to ensure that all personal information is securely protected against loss, unauthorised access and other misuse. This includes physical security, computer and network security, communications security and personnel security. However, we accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us.
Please be aware that communications over the internet, such as emails, are not secure unless they have been encrypted.
Links to other websites
Our website may contain links to other websites which may use cookies. It is the responsibility of those third parties to procure your consent in order to permit their own cookies (to the extent this is required by law) and to inform you about the cookies they use. You should check the privacy policy on all third party websites to ensure you are comfortable with third party cookies. We have no responsibility for linked websites and provide them solely for your convenience. We specifically disclaim responsibility for their content, privacy practices and terms of use, and we make no endorsements, representations or warranties about their accuracy. Your disclosure of personal information to third party websites is at your own risk.
Updating your personal information
We will take reasonable steps to ensure the personal information held by us is accurate. We will respond to any request by you to correct personal information held about you as soon as practicable following receipt of such request. You may obtain confirmation from us as to whether or not we hold personal information about you. You may also request access to or a copy of the information and/or request that corrections or changes are made to it.
Changing this policy
We may change our Privacy Policy at any time by changing or removing existing terms or adding new ones. Changes may take the form of a completely new policy. Any changes will be made by posting an updated policy on our website. Any change we make applies from the date we post it on the website. Your use of our website following any updates constitutes acceptance of this policy as amended. If you do not agree with any aspect of our updated Privacy Policy, you must immediately cease using our website.
Complaints and Questions
If you have a privacy complaint or a question about our privacy policy, please contact us at info@livelaunch.com or via the Contact Us page on this website.